On the face of it, National Processing looks great. But the inside is another story. Expect MANY hoops, a deep dive into your personal and business information that you provide to a "salesperson", not all at once, but over a series of steps, each one requiring more information.
After all the back and forth and data collection, banking, social security, IRS information, etc., they send you their “Congratulations on your completing your Merchant Account Application!” letter, but wait! - just one more BIG hoop to jump through, everything from providing Voided Checks, Government Issued Photo IDs, Business Licenses, Processing Statements, Product Advertisements, Photos showing your Storefront Signage to going online and linking up with a ID service you have never heard of for a selfie holding up your photo ID to your face. Say “Cheese!”.
After you get through all this Exposure, if they don’t like something, they STOP communicating. Crickets! No reason given. So, you endeavor to find out. They ignore your emails. They don’t return your voice messages. They don’t take your calls. They don’t answer your text messages. Now keep this in mind, our business is totally transparent, low-risk, we provide Computer Services and Repair, Website Design, and related services, established in 2004, and we have a high-end website and great reputation. Regardless, these people went silent for no reason and if they do it to you, it will bring on concern because you will begin to wonder how safe all the data you provided to them is.
Two weeks passed and not a word so we decided to escalate the problem to Jeremy Seegmiller, Director of Support (the same Jeremy Seegmiller responding to some reviews here) by calling him and emailing him. How did Jeremy handle our complaint? No response. That's right, ZERO, and he passed our complaint back to the salesperson we lodged the complaint against. Familiar with this game?
We did receive an email from our salesperson, Mason Burnett. His was response was defensive, provided weak excuses for the lack of communication, stated our application was declined for “prohibited services” without stating what services were prohibited and ended his email with a promise to follow-up with another banking relationship, which he failed to do. We don’t provide prohibited services, so he used this as a cover and excuse for his complete failure to communicate.
While all of this is going on, we are receiving emails from other salespeople telling us that they will be our Account Executive – Gibran Robles, Jack Young, Mickey Robertson and finally Jay (no last name given). This is how organized their CMS is.
Of course we moved on to another company that streamlined the process, communicates, and provided us with a lower cost. In sum, if you’re looking for a payment processor, look for one that is closer to the process. That’s the secret. Middlemen add to the cost. I hope this review saves you some time and frustration. My advice, shop around. There are better choices out there. All the best!
Theresa Leben