I had a very bad experience with National Processing. My account exec. promised me 3% Surcharge and .10 cents for swiped debit cards. As it turned out the company offers 3% surcharge and 1% for swiped debit. When I called to discuss the problem I was ghosted by Account exec and manager. The account was rushed to get set and was also incorrectly set up. I told the account exec several times I wanted to be invoiced, it didn't happen. To say the least National Processing has alot problems and I would look elsewhere.
National Processing made setting up a new payment process quick and easy. They also managed to lower our rate which will save us some money relative to old processor who was charging substantially more to process. Would recommend them for any business of any size.
At our small business, we have used 4 other payment processors in the past. We do not run a large volume of card payments, due to the nature of our location and customers preferences. We were paying a lot monthly just to have the service and offer the option of card payments for our customers. I found National by doing an internet search, and reading reviews from other small businesses. I reached out to them for a quote, and everyone I talked to were very helpful. They worked to get us set up quickly and made sure everything was working. So far it was one of the best decisions that we have made. The service works great, and we are saving a ton of money.
On the face of it, National Processing looks great. But the inside is another story. Expect MANY hoops, a deep dive into your personal and business information that you provide to a "salesperson", not all at once, but over a series of steps, each one requiring more information.
After all the back and forth and data collection, banking, social security, IRS information, etc., they send you their “Congratulations on your completing your Merchant Account Application!” letter, but wait! - just one more BIG hoop to jump through, everything from providing Voided Checks, Government Issued Photo IDs, Business Licenses, Processing Statements, Product Advertisements, Photos showing your Storefront Signage to going online and linking up with a ID service you have never heard of for a selfie holding up your photo ID to your face. Say “Cheese!”.
After you get through all this Exposure, if they don’t like something, they STOP communicating. Crickets! No reason given. So, you endeavor to find out. They ignore your emails. They don’t return your voice messages. They don’t take your calls. They don’t answer your text messages. Now keep this in mind, our business is totally transparent, low-risk, we provide Computer Services and Repair, Website Design, and related services, established in 2004, and we have a high-end website and great reputation. Regardless, these people went silent for no reason and if they do it to you, it will bring on concern because you will begin to wonder how safe all the data you provided to them is.
Two weeks passed and not a word so we decided to escalate the problem to Jeremy Seegmiller, Director of Support (the same Jeremy Seegmiller responding to some reviews here) by calling him and emailing him. How did Jeremy handle our complaint? No response. That's right, ZERO, and he passed our complaint back to the salesperson we lodged the complaint against. Familiar with this game?
We did receive an email from our salesperson, Mason Burnett. His was response was defensive, provided weak excuses for the lack of communication, stated our application was declined for “prohibited services” without stating what services were prohibited and ended his email with a promise to follow-up with another banking relationship, which he failed to do. We don’t provide prohibited services, so he used this as a cover and excuse for his complete failure to communicate.
While all of this is going on, we are receiving emails from other salespeople telling us that they will be our Account Executive – Gibran Robles, Jack Young, Mickey Robertson and finally Jay (no last name given). This is how organized their CMS is.
Of course we moved on to another company that streamlined the process, communicates, and provided us with a lower cost. In sum, if you’re looking for a payment processor, look for one that is closer to the process. That’s the secret. Middlemen add to the cost. I hope this review saves you some time and frustration. My advice, shop around. There are better choices out there. All the best!
Ryan was extremely helpful in answering all of my questions during the application phase. Once approved, Steve was very thorough in the information he presented regarding my account. He even set up my online merchant account and did a quick walk through of the app!
Josh Phelps and his team were amazing to work with. They were able to get my business back up and able to process transactions within 48 hours after my previous merchant account said they couldn’t get me updated equipment for 10 days !!!
Thank you so much.
I still have questions but will work them out. The price, after some simple projections on a spreadsheet, beats the competition. I have not started using the system yet but am learning and it is very straight forward. I don't sell product, just services, so a service menu/revision of the "Catalog" utilizing so that catalog can be for physical product or particular service offerings.
Superb experience! Seemed surreal that I have an assigned account manager that I contact directly who is professional and very knowledgeable.
I can understand him completely as well as he understands my every word. Priceless in business! Website is simple and works great! Switched from a terrible experience with Clover and I'm super satisfied with National Processing!
After working with National Processing on an account that held $24,000 of my money, they claimed that they had a new bank that was better for my industry and this wouldn't happen. He even had me send backup with this transaction to send to the bank. After ONE transaction, the NEW bank terminated my account for fraudulent activity and is holding the money for 180 days. This happened and I had no notification, no email, no phone call from my sales rep who promised this wouldn't happen so I started calling Josh Phelps, emailing, leaving voicemails trying to find out where my deposit was for a transaction from over 10 days ago!!! He never answered me. Completely avoided me. I have no option to fight the bank on this, I'm being told that both my accounts were now closed due to fraudulent activity regardless of all the signed contracts from my customers showing that my business is not anything close to fraudulent. THIS COMPANY IS COMPLETELY INCOMPETENT IN EVERYTHING THEY DO. THEY LEAVE YOU HIGH AND DRY WHEN THE COMPANIES THEY REFER YOU TO TAKE YOUR MONEY. THEY DON'T GO TO BAT FOR YOU OR EVEN ASSIST YOU IN THE PROCESS OF DEALING WITH THEIR BANK.
Was a customer for many years. After my contracted time us the rates changed and I requested several times for a rate review and adjustment. NO ONE WOULD CALL ME BACK! Even throught the pandemic they continued to charge me crazy rates and would not call me back to review. Tried to leave and later found our that they downloaded a program that they only had access to and basically held me CLOVER pos system hostage. I threw a completely working pos system away because they would not release my pos. The worst company I have ever did business with in 24 years. DONT BE HELD A HOSTAGE with this company and get ROBBED!
It was a pleasure working with the NP Team. They helped us get set up to accept CC & ACH. They are awesome to work with and their customer support team rocks. After training us we were able to offer our customers better and more secure ways to pay! Thanks NP
I switched over from Chase and it's made a world of difference. My processing time has been reduced by 2/3, I'm saving more money than with any other processor I interviewed, the interface is clear and easy, and the staff is responsive, transparent, and helpful. Very pleased so far!
Had to switch credit card processors due to the bank overstepping their boundaries and interfering with our business. Thought it was going to be a mess but it was a blessing in disguise! This company is so much better. Great rates. Excellent Service- completely above and beyond.
The biggest feedback from my customers is having to enter in their routing and checking numbers each time. They want to be able to save their information through an online account. The pay system is very affordable, but several of my clients have chosen other ways to pay due to this issue.
Otherwise, the system is very easy to use and works for my needs.
The reason we left our previous processor was that the customer service was atrocious. We never knew what was going on and could not get an answer to an email.
National Processing has been the opposite experience altogether. Quick to answer a request and professional in getting any problem resolved. We now use them for our onsite sales and our online presence as well and am totally satisfied.
Been looking for a comprehensive merchant account for quite some time. Recently sat down and literally made a graph with approximately 15 parameters. I looked at not 2 or 3 but 10 of the top rated processors I could find and did an intense investigation for about 10 days. Only National Processing had everything I needed! I have worked with Ryan Stevens and Calyn Van Natta; these Salesmen, and support teams have been great to work with so far and I’m excited to use this! Thank you!
There was a lack of transparency when their rep was pitching their business to us. After going through the process to get approved scheduling training was difficult. Scheduled an appointment as they requested and never got the call for training. After we reached out no one knew why we hadn't received our training call. They decided to call us two hours after our scheduled appointment. Then when we tried to reschedule we had to wait another week. Our personal experience with National Processing was very very disappointing.
I have worked with Wayne and National Processing since 2008. Recently, National Processing help me set up 3 new merchant accounts quickly and for a lot less than anyone else could do it. I will never use anyone else. I am a client for life.
National Processing is unlike any merchant services that I’ve encountered! They are professional, extremely responsive, and I’ve never had to wait on the phone when I needed help. Their low processing fees are probably the best in the industry. Don’t hesitate to give them a call, I’m glad I made the switch!
Easy to use and they pay quickly, usually the next day. The service I used previously was tedious to do recurring billing with different amounts each month. Then they took up to a week to pay. With National Processing I save about 20 minutes each month and get paid 4-5 days faster.
We have worked with Wayne and his team at NP for many years now and could not be happier. They always are quick to take care of us if we need anything and always keep our rates and fees to a minimum. Thanks for all you do for us NP! I would definitely recommend NP to anyone in need of merchant account services of any kind!
These guys start out great, then they begin to nickel and dime you, charging unauthorized fees. When you call them on it, it takes a have dozen or so calls (and months) to get them to credit you back the fees they should have never charged in the first place. Started out great, ended up, not so much...
(Customer of National Processing from June 7, 2017 to May 4, 2020)
I have been using National Processing for several months now and I have been absolutely thrilled with the level of care and support they have offered. I run an accounting business and without them helping me process my monthly invoices I would be stuck in a very archaic firm.
After much research I chose this company for card processing for my new startup because of their high customer service ratings. I have not been disappointed. In fact I've been very impressed. A small issue came up soon after opening my account and it was dealt with quickly and generously. Glad I chose National Processing.
this company has overcharged a 1000 dollars sense i thru them out
rhey keep claiming i am not one of there customers
while there marketing company keeps calling to offer lines of credit
worse company in the history of credit cARD PROCESSING
This company keeps calling me saying they are looking for people that I have never heard of. These people have the same last name of me, yet I’ve never met them. This company calls private a lot. I have asked them to never call me again, but they still do. I think this company is phishing for my personal information. It’s very uncomfortable.
National Processing tried to collect an unwarranted early termination fee. After repeated emails and lots of wasted time, National Processing finally reviewed the contract and realized I negotiated out of that fee (There was never an early termination fee in my contract with them). I've never had a harder time canceling an account with any Company I have ever dealt with, nor have I wasted more time canceling an account. You have been warned.
I was a referral partner for National Processing and my experience was a good one. They are a great company with great rates, no contracts, and great customer service. I did however switch to another company and wanted my father's personal business moved and was under the impression that they would allow me to reprogram the machine my father owns to the other processor. Most companies can remove the certificate from the machine no problem as long as they consent to it and give instructions for removal. This merchant went through First Data and they said the same thing. They couldn't help us but the merchant could with approval. The new company I am with also explained that in 18 years they have never seen a company that was unsure of how to get a certificate removed. The company referred us back to First Data in a circle. I have worked with First Data and removed certificates no problem. Now the person I spoke with at National Processing was nice but the company and what they said did not make me very impressed. There is no reason why a company needs to make it so difficult to allow a customer who owns a machine to be able to switch out who uses the generic machine.
I've been with 4 different CC processors over the years and Josh from National Processing is by far the most effective, honest(I didn't know it was even possible in that industry!) and on-top-of-it sales rep I've ever worked with. Transparent, no contract and they saved us several hundred dollars per month OVER the best rate I found on my own after exhaustive research. Call Josh!
A big thank you to Ryan Adams and Taylor Stika for the great service they provide at National Processing. We first started referring customers to National Processing in Dec 2015. Ryan helped us with many of our referrals. He is extremely responsive, professional and always on top of keeping us informed. We recently have gotten to know Taylor and all I can say is DITTO!!! Thanks to you both. You are true professionals. :)
My friend runs a store, and got tricked into signing up for a different merchant account 3 or more years ago! It has a contract that has not ended yet. She heard about National processing and signed up even though she had two other merchant accounts and absolutely LOVES national processing!! Their customer service is next to none, and they save companies so much $ every month on processing fees! THANK YOU NATIONAL PROCESSING!!!!!
We love National Processing Merchant Services for our Chiropractic and Wellness office in San Mateo, CA. Great service, great low fees and it's a month to month agreement. NO CONTRACTS!! MAHALO NATIONAL PROCESSING!!
Love these guys! The teams that work to help clients, offer the best customer experience. They have changed my life and the life of my business. I'm so happy that I have National Processing in my back pocket.
National Processing is the BEST credit/Debit processing EVER. They are a great eithical company that is changing business' economy one business at a time by helping businesses save money and providng premium service on all levels.
National Processing has the best application submission process and is quick to respond. The representatives are sharp and had all the answers to my questions and followed up with me at every step of the process!
Truly great experience with National Processing! I have found them to be extremely professional, prompt, thorough, and courteous in all my dealings and interactions with them. They offer great rates and work hard to understand your business and offer the absolute best solution. Their communication and service has been exceptional!
National Processing has blown me away. The rates are unbeatable and the customer service is like no other. They have always been so helpful every time I call and have been so patient with potential customers.
National Processing was so friendly and made the experience super easy and stress free. They handled everything for me and and contacted my customer right away, so there wasn't much waiting at all. These guys will do anything to make sure you can save some money, what's better than that!!!
National processing is very professional and respectful. They answer all your questions and walk you through each step one at a time so everything makes sense and everyone is on the same page. Best of all, they guarantee to save you money!
National Processing Is great to deal with! Not only were they quick to contact my referral, but they were also very clear with their answers to questions, as well as explaining procedures. Thank you for making it so stress-free!!
National processing is a fantastic way to quickly use your debit or credit card in order to pay off transactions! No wait times or annoying notifications asking for extra information! Just quick and easy swipes to easily make a purchase with no additional cost to you! I recommend this corporation's services in order to make transactions easy, and hassle free to both consumer and vendor!
National Processing is the best merchant account processing company there is. They have the ability and desire to save you and your company money. They truly care about their associates and customers. They will treat you as family and do their absolute best!
Called them to help a client get a better rate and national processing did just that. They gave an amazing rate and helped out by doing a step by step walk through of the product and also did 2 follow phone calls.
Have called and talked to a couple of people at National Processing regarding leads I have sent them and all questions were answered with no problem. They are, more than willing, to do what needs to get done once they get that referral! I'm waiting to hear regarding he latest referral I recently sent them!
Thank you National Processing for being so good at what you do!
They have been awesome to work with. They were able to help myself and a couple of my friends with an account and saved us money! We have appreciated how they treated our friends that we have sent to them for service! Thank you, James Johnson. 3323
The representatives are extremely helpful and I've had a very positive experience! Amazing customer service and support. The representatives are incredibly knowledgeable and prompt in their responses. Always available to take a call and inform you where your client stands. Would recommend National Processing to everyone.
We have been very pleased with the services of National Processing. Their rates are second-to-none, beating all rates I have submitted so far, and their service is exceptional. I highly recommend National Processing!
We recently started taking cards for our traditional business and I have to say that we absolutely love the service and program! The customer service is next to none! The program is very user friendly and VERY fair priced! We will go with no one else! Thank you!
I can't say enough good things about this amazing company! The people are so helpful and have had a very positive experience! Would recommend everyone to submit some accounts as you will be amazed at the customer service and support as well as savings!
National processing was fantastic to deal with. They contacted me within 24 hours. Walked me though the process and helped me with my small business to save money on my transactions. Before I used Square now I love that my customers can have the option of paying with debit
I have been working with National Processing for only a few weeks now and have had nothing but good experiences with their sales and support staff. They are incredibly knowledgeable, extremely polite, prompt in their responses, and thorough in their proposals and follow up with potential clients I have sent to them.
I do, and will continue to, highly recommend them and their services. I have had an opportunity to speak with the owner, Wayne, about setting up a new method of processing for my company and he was responsive and has his team working on it already. The whole team, from the top down, is customer service oriented which is a pleasure to see as it is rare!
Keep up the good work National Processing!
Timely response to concerns and issues. Professional and provides the best service. They have a lot of integrity and put people first in their goal to create lasting relationships. To prove this, they even have no contracts to prove that they want your relationship and will pay forward with the best savings!
This is the company to work with when merchant services are needed. I've been through several companies and often felt confused, misled and even swindled. But not so with National Processing. They provide excellent customer service and have accommodated the needs of my business. They are not only responsive, but cost effective and reliable. I highly recommend National Processing for any business with merchant services needs.
I have used several different merchant providers over the years and have never been happier than I am now. I work with Josh and he has helped me rearrange accounts multiple times (accounting issues) Honestly it was a big pain in the butt on his end but he got it taken care of and walked me through the whole process. I really appreciated his help and anytime I have ever needed help he always picks up the phone.
We switched to National Processing this year after being with another company for 16 + years. Our account representative Josh has an excellent personal reputation and integrity so I decided to make the switch. I am so glad we did. Anytime, in fact every-time, I have needed any help or service regarding our credit card processing Josh has been there. And not just there at his convenience but there right when we needed him. If you want to save money on your credit card processing and get superior customer service at the same time make the switch. I highly recommend Josh with National Processing.
Our experience with NP has been great! Josh has been awesome! He walked us through the whole setup process and was available whenever we had questions. We couldn't be more pleased with how simple and easy the virtual terminal is to use. We're excited to have this capability and think it's really going to help our company grow. Thanks Josh!
National Processing has been such a great help to my business. They have the best customer service and walked me through the setup process step by step. Their rates are competitive and I have been nothing but pleased. I would recommend them to everyone. Excellent company to work with.
Best rates hands down. I've looked around and this company could not be beat. I worry that for some reason service wouldn't be as good. That wasn't the case. We have had no problems. And billing and transition were easy. Recommended highly.